Shipping Policy

 

At Gift Sleigh, we aim to provide a seamless and reliable shipping experience for all our customers. Please review our shipping policy below to ensure clarity on our process and what to expect when ordering from us.

Processing Time

  • All orders are processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Times

  • Shipping times vary depending on your location. Estimated delivery is typically between 7-20 business days. Please note that these are estimates and can be affected by factors outside our control such as customs delays or carrier issues.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and the items ordered. Any applicable duties or customs fees are the responsibility of the customer.

Tracking Your Order

  • Once your order has shipped, you will receive an email with a tracking number. Please allow 1-2 business days for tracking information to update.

Damaged or Defective Items

  • In the unlikely event that an item arrives damaged or defective, please contact us within 7 days of receipt. You may be asked to provide photos of the damaged product and packaging. We will work with you to resolve the issue through a replacement or refund, depending on the situation.

    Important Note: We partner with third-party suppliers for all of our products, and as such, we do not inspect items before shipping. While we strive to ensure the quality of the products, we cannot be held responsible for any defects or damages caused during shipping.

Lost or Delayed Shipments

  • Once an order has been shipped, it is in the hands of the carrier, and we are not responsible for delays, lost, or misdelivered packages. However, if your package is significantly delayed, please reach out to us, and we will assist in tracking your order.

Incorrect Shipping Information

  • Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or outdated addresses. If a package is returned due to an incorrect address, the customer will be responsible for covering any reshipping costs.

Non-Liability for Product Quality

  • All products are shipped directly from our third-party suppliers. As we do not directly handle or inspect items before shipping, we cannot guarantee that every product will meet your personal expectations. We recommend reviewing the product descriptions carefully before purchase.

Customs, Duties, and Taxes

  • Your order may be subject to customs fees, import duties, or taxes. These charges are not included in the product price or shipping fees and are the buyer's responsibility.

Contact Us

If you have any questions about our shipping policy, feel free to reach out to us at [email address] or through our contact form.